We’re committed to holding an event that feels safe, inclusive and accessible to all. We want to create the best experience for everyone attending IAGS2024. The following information will help you plan your IAGS2024 experience and answer questions you may have about accessibility.

If you need accessibility assistance before the conference, please contact our team at: iags2024@biecreative.com.au or by telephone 1300 794 210 (we’re based in Australia and our office hours are 9:00am - 5:00pm)

Who to contact during the conference:

If you need assistance whilst attending IAGS2024, you can contact us in the following ways:   

• At the IAGS2024 Registration counter, located in the foyer
• By telephone 1300 794 210

You can also look out for members of our IAGS2024 team who’ll be easily identifiable at the conference.

VENUE ACCESSIBILITY CONSIDERATIONS

Adelaide Convention Centre is an accessible venue to all visitors. They offer lift and escalator access to all three levels, including entry from North Terrace and the Adelaide Riverbank Promenade. For this conference, the most convenient entrance is through the West entrance, by the Morphett St. Bridge.

You can request assistance from Adelaide Convention Centre Floor Ambassadors, available for your convenience upon arrival and throughout the conference.

Halls & Meeting Rooms

Stage ramping is available to users of the venue upon request. The ramp has a gradient of 1:14 and can be installed in numerous configurations allowing for the varying heights of stage units. A portable wheelchair lift can also be installed into our staging units and is easily operated by the user.

Car parking
There are designated accessible parking spaces located on each level of Adelaide Convention Centre’s North Terrace and Riverbank carparks, enabling you to enter the Centre conveniently and without hassle. Special consideration to reduce distance of travel and cope with large volumes of traffic for disabled passengers unloading can be made by contacting the Adelaide Convention Centre team. Both car parks are fitted with video surveillance camera systems, with regular security patrols.

Wheelchair access
Convenient wheelchair access is available via lifts accessing all levels. Portable wheelchair lifts and additional wheelchairs can all be arranged. Accessible toilets are located across all three levels - signage is clearly visible and direct persons to unisex accessible toilets located throughout the Centre. 

Sensory impairment
The Centre is fitted out with digital and braille signage along with an audible PA system, to guide sensory impaired guests around the venue. Braille signage can be arranged in the event space, and hearing augmentation systems are also available upon request. An audible PA system is installed throughout the centre and used in the event of an emergency.

Service animals
The venue allows service animals inside the venue, at the owner’s responsibility. Please reach out prior to the event if you have specific questions or concerns. 

ADDITIONAL AMENITIES

First Aid facilities
Adelaide Convention Centre has qualified first aid staff readily available and is fitted out with two onsite First Aid facilities, including defibrillators in case of a medical emergency. 

Private rooms 
The Adelaide Convention Centre offers accessible, purpose-built rooms for mothers and caregivers. These rooms are available for feeding, changing, and privacy during events. Private prayer rooms are also available upon request. 

Coat check & storage 
For added convenience, you have complimentary access to a coat check and luggage storage, available at the Adelaide Convention Centre main reception. 

Charging stations 
Find plenty of conveniently located charging stations for laptops and mobile phones around the venue. 

Cashless payments 
Adelaide Convention Centre is a cashless venue. Tickets to the conference include morning tea, lunch, and afternoon tea. Outside of this, all food and beverage charges, plus onsite parking, must be made by card or mobile pay. They accept all credit cards, debit cards, Apple Pay and Android Pay. 

Adelaide Convention Centre Site Plan

West End Access

OFF-SITE ACCESSIBILITY CONSIDERATIONS

The IAGS2024 Gala Dinner is being held in the Ian MacLachlan room, on Level 3 at the Adelaide Oval. Entrance for the dinner will be from the Southern Entrance (off Telstra Plaza).

All main entries to the stadium (South, East, North and West) are accessible for wheelchair users, semi-ambulant visitors and those accompanied by assistance dogs. Ramps and lifts are used extensively around and within Adelaide Oval to provide safe access for wheelchair or mobility impaired visitors. Ramps are located near all stairs and lifts are located near all escalators.

It is recommended that users of wheelchairs, powered wheelchairs and scooters at Adelaide Oval are insured for third party damage to people and property.

Assistance animals are welcome at Adelaide Oval (identifiable with an official identification pass, medallion, coat or other recognised form of identification).

Unisex accessible toilets are located near all male and female toilets. They are signed with raised tactile/Braille signs that also tell which way you can transfer onto the pan. RH means that you can transfer to the right and LH means to the left, so there will be a toilet to suit your requirements.

There are also cubicles within male or female toilets that have extra space with the door opening outwards if you use a walking frame or another mobility aid.

Male urinals also have these short support rails at each end to support you and your mobility aid.

A number of options are available for accessible parking at the Adelaide Oval – please contact Adelaide Oval Reception on 08 8211 1100 for more information.

Alternatively, disabled drop-off zones have been established on War Memorial Drive and King William Road.

Adelaide Oval Site Plan

Ian MacLachlan Access

We can address any further concerns or queries.

As part of the conference agenda, we will be conducting field trips to various off-site locations. Further information in regards to accessibility will be communicated when we have more information on specific trips.